This Refund Policy outlines how refunds, returns, and exchanges are handled for purchases made through Shocianco Apparel. By placing an order, you agree to the terms described here.
Eligibility for Returns
Items may be eligible for return if they are unworn, unwashed, unused, and in their original packaging with all tags intact. Returned items must be in the same condition in which they were received.
Non-Returnable Items
Certain items cannot be returned or refunded for hygiene and safety reasons. These may include intimate wear, undergarments, swimwear, and heavily discounted or final-sale products.
Return Window
Customers must request a return within a specific timeframe from the date of delivery. Items sent back outside this period may not be accepted.
Condition of Returned Items
Items showing signs of wear, damage, alteration, stains, odors, or missing parts will not qualify for a refund or exchange. Shocianco Apparel reserves the right to inspect and approve the condition of all returned products.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Shipping fees are non-refundable. Customers are responsible for the cost of returning items unless the return is due to a mistake on our end, such as receiving the wrong item or a defective product.
Exchanges
Exchanges may be offered for items of the same type, color, or size, depending on availability. If the desired item is unavailable, a refund may be issued instead.
Damaged or Incorrect Items
If you receive an incorrect or damaged product, contact us immediately with photographic evidence. We will arrange a replacement or refund at no additional cost to you.
Cancellation Policy
Orders may be canceled only if they have not yet been processed or shipped. Once an order is in transit, it cannot be canceled and must follow the standard return process.
Processing Time
Refunds may take several business days to appear in your account after approval, depending on your bank or payment method.
Contact Information
For refund or return inquiries, please reach out:
Email: [email protected]
Address: 96 Araromi Street, Upper Gaa-Kanbi, Ilorin, Kwara State, Nigeria